Please make sure to read the following terms and conditions set by Amity Safaris regarding our safari services. It is entirely upon the client to read and understand these terms and conditions before finalizing a safari with Amity Safaris. We welcome questions in case there is anything that needs further clarification.
1) Proposed Itinerary: Upon receiving an inquiry, Amity Safaris will propose activities and lodging options for the safari. All proposed activities and accommodation facilities are not considered final until the trip is paid for and confirmed by both the client and Amity Safaris in writing.
2) Tour Inclusions: All tours specify what is included in the itinerary when the tour is confirmed between Amity Safaris and the client. Amity Safaris will work with the client to arrange activities, transport, park entrance fees, guides, lodging, and meals requested by the client. Amity Safaris is in no way obliged to cover any expenses not included in the agreed itinerary with the client.
3) Tour Exclusions: Amity Safaris does not cover international flights, travel medical insurance, emergency evacuation insurance, visa fees, drinks of any kind, gifts, tips, and other costs not included in the trip itinerary. In some instances, a tourist visa to DR Congo may be included in the quotation, and domestic flights within Uganda may be covered.
4) Travel Medical Insurance: The client’s responsibility is to arrange sufficient and reliable travel medical insurance during the trip. Clients are advised to seek advice from their physicians on medications needed for the trip. We also recommend checking with your physician if any medication is needed for your trip (e.g., Malaria prevention medicine).
5) Pricing Policy: All tours are quoted in USD. The quotation and terms therein agreed by Amity Safaris and the client are final. However, when the booking is made in advance for gorilla permits, and suddenly there comes a statutory raise in gorilla permit trekking fees, Amity Safaris reserves the right to revise, change, or alter the agreed tour quotation and itinerary to cover for the changes in trekking rates.
6) Gorilla Trekking Permits: Gorilla trekking permits are the property of the Uganda Wildlife Authority & Rwanda Development Board and are subject to availability. Amity Safaris can only guarantee the availability of trekking permits after receiving the payment. We encourage all prospective clients to make a reservation for trekking permits way in advance of trekking. A 100% full payment for gorilla permits is mandatory when booking at least three months before the tracking date. Gorilla trekking permit fees are 100% non-refundable but, in rare circumstances, may be transferable to other customers.
7) Chimpanzee Trekking Permits: Chimpanzee trekking at Kibale National Park can be done in the morning or afternoon, depending on the permits’ availability. Amity Safaris reserves the right to reserve chimpanzee trekking permits for the morning session or afternoon shifts without prior consultation with the client.
8) Cancellation & Refund Policy (excludes gorilla permits): Cancellation requests must be in writing. Amity Safaris reserves the right not to honor any cancellation requests not issued in writing.
Amity Safaris reserves the right to deduct all processing fees and bank dues before cancellation is finalized. For cancellation of gorilla permits, refer to policy #6 above.
9) Changing your booking: After your booking has been confirmed, should you wish to make any changes to your itinerary or if you would like an earlier departure date, we will make every effort to accommodate your requests based on availability. However, there may be extra costs involved to accommodate your request. These costs are in addition to the fee quoted to you for your initial safari. Normal cancellation fees apply if you wish to postpone your departure.
10) Invoices and Payments: Once the client has determined to purchase a tour and agreed with Amity Safaris on the final rates, an invoice will be issued to the client. Payment should be scheduled following the terms stipulated in the invoice. Once Amity Safaris receive the payment, a confirmation of receipt shall be shared with the client. Payments can be made via a secure credit card portal or through an international bank transfer. The payment details will be included in the invoice for the trip.
11) Accommodation: Amity Safaris will prioritise reserving accommodation proposed in the safari itinerary. However, accommodation is subject to availability, especially around national parks. If a proposed lodging option is not available at the time the tour is confirmed, Amity Safaris reserves the right to reserve alternative accommodation. Amity Safaris will reserve alternative lodging within any distance to the tour activity point as long as the distance does not impede the client from enjoying the benefits of the tour. We serve clients interested in budget, mid-range, and luxury accommodation options. Clients interested in luxury accommodation should expect higher rates for tours.
12. Gorilla & Chimp Trekking Age
The minimum age to trek mountain gorillas in Uganda and Rwanda is 15 years, and 12 years is the minimum age for chimp trekking.
